dc1111's Privacy Policy
dc1111 clearly sets out its commitment to how your personal information is collected, used, and kept secure.
1 Introduction and Applicability
dc1111 ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what personal information we collect, why we collect it, how we use it, and how we keep it secure.
By using the dc1111 website, registering, or using any of our services, you consent to this privacy policy. This policy applies to all dc1111 pages, subdomains, and related services.
2 Data Collection
dc1111 collects your information in several ways. The types and sources of data collected are described below:
2.1 Information You Provide Directly
We collect the following information when you register or use our services:
- Full name and date of birth
- Email address
- Mobile number
- National ID (NID) or passport details (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay, or bank account number
- Any additional information provided at the time of registration
2.2 Automatically Collected Information
The following information may be collected automatically when you use our platform:
- IP address and device identification information
- Browser type and version
- Date, time, and duration of page visits
- Referral URL and navigation patterns within the site
- Game play history and betting activity
- Transaction history and amounts
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may sometimes receive information from legitimate third-party verification services.
3 Purpose of Data Use
dc1111 uses collected data only for the following legitimate purposes:
- Account Management: To create, maintain, and manage your account.
- Identity Verification: To complete the KYC (Know Your Customer) process and confirm your age.
- Payment Processing: To properly complete deposit and withdrawal transactions.
- Customer Support: To assist our 24/7 support team in answering your questions and resolving issues.
- Fraud Prevention: To detect and prevent unauthorized transactions and maintain platform security.
- Regulatory Compliance: To comply with applicable laws and regulations.
- Service Improvement: To review user experience and improve our services.
- Communications: To send important service-related information, updates, or security notifications.
4 Data Storage and Security
dc1111 places the highest importance on protecting your personal information. We apply the following technical and organisational measures:
4.1 Technical Security
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
- Data Encryption: Sensitive information stored on our systems is protected by industry-standard encryption.
- Firewall and Security Monitoring: Regular monitoring to prevent unauthorised access.
- Two-Step Verification: An additional layer of security for your account.
4.2 Organisational Measures
- Access to personal information is granted only to authorised staff.
- Regular security training and policy reviews.
- Procedures for taking prompt action in the event of a data breach.
4.3 Retention Period
We retain your information for as long as it is needed to provide the service or as required by legal obligations. After account closure, certain records may be kept for a defined period to meet financial regulatory requirements.
5 Sharing Data with Third Parties
dc1111 does not sell, rent, or exchange your personal information. However, in the limited circumstances below, we may share certain information with specific third parties:
- Payment Processors: Limited information is shared with bKash, Nagad, Rocket, Upay, and banking institutions to complete transactions.
- Identity Verification Services: With designated verification providers for the KYC process.
- Legal Obligations: When required by a court order, a legitimate request from a government authority, or applicable law.
- Technology Infrastructure Providers: Our hosting and system service providers who operate under strict confidentiality agreements.
Outside of the circumstances listed above, your personal information will not be shared with any third party without your explicit consent.
6 Cookies and Tracking Technology
dc1111 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Required for the site to function properly — login sessions, security, and core functionality.
- Functional Cookies: To remember your preferences such as language selection.
- Analytics Cookies: To analyse user behaviour and improve our services.
6.2 Cookie Controls
You can disable most cookies through your browser settings. However, disabling essential cookies may affect some site functionality.
7 Your Rights
You have the following rights regarding your personal information:
- Access to Data: The right to know what information we hold about you.
- Correction of Data: The right to request correction of inaccurate or incomplete information.
- Deletion of Data: The right to request deletion of your data in certain circumstances (though complete deletion may not be possible where legal obligations exist).
- Objection to Processing: The right to object to your data being used for specific purposes.
- Data Portability: The right to request your data in a structured format.
- Withdrawal of Consent: Where data processing is based on consent, the right to withdraw that consent at any time.
To exercise these rights, please contact our support team. We will endeavour to respond to your request within 30 working days.
8 Account Closure and Data Deletion
If you wish to close your dc1111 account, please submit a request via our 24/7 live chat support or by email.
After account closure:
- Your personal information will be removed from the active database.
- Financial transaction records may be archived for a defined period to meet legal and regulatory requirements.
- Some information may be retained in limited form for fraud prevention purposes.
9 Protection of Minors
dc1111 provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors.
An age verification process is followed at the time of registration. If we become aware that a minor has registered, we will immediately close that account and delete the associated information.
If a parent or guardian suspects that their minor child has created an account, please contact us immediately.
10 Policy Changes
dc1111 may update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of this page will change.
- For significant changes, a notification will be sent to your registered email address.
- Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy.
You are therefore advised to review this page regularly.
11 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: 24/7 live chat support in Bengali
- Email: [email protected]
- Service Hours: 24 hours a day, 7 days a week (BST, UTC+6)
We are committed to responding promptly and sincerely to any privacy-related request you may have.
Related Policies
Read our other important policies and terms.